Frequently asked questions
The short answers to what people ask most. Still stuck? Get in touch.
What is HealthVault365?
A secure, private home for your family's health records. Upload medical documents or add entries by hand, and an AI assistant reads and organizes them so you can search and ask questions in plain language.
How do I get access?
HealthVault365 is invite-only while in private beta. Request an invite and we will get you set up.
Who can see my family's records?
Only you, and the people you explicitly choose to share with. Access is granular and enforced per record. You decide who can read, update, or delete each individual document.
How does the AI assistant work?
It answers questions using your own records and cites the sources it drew from. It does not diagnose or give medical advice, and your health data is not used to train AI models.
Where is my data stored?
On Microsoft Azure, encrypted in transit and at rest. See the security overview for the full picture.
Is my information private and secure?
Security is the foundation of the product. Health data is encrypted, access is strictly controlled, and logs never contain your health information. Read more on the security page.
Can I delete my data?
Yes. You can delete your account and everything associated with it at any time. When it is gone, it is gone.
What can I upload?
Medical documents like lab reports, imaging, pathology, referrals, consultation letters, and immunizations, and you can always add entries manually.